Tekla Online services use Trimble Identity for identification. In addition to Tekla services, you can use your Trimble Identity with several other Trimble services, such as Trimble Connect and SketchUp 3D Warehouse.
Trimble Identity provides single-sign-on access for Tekla Online services. You can sign in one service and then browse to another online service without a need to log in again. Find the services landing page here: http://www.tekla.com/services
Use Trimble Identity also when signing in to Tekla Structures, Tekla Model Sharing and Tekla Field3D.
When can I use Trimble Identity in Tekla Online services?
Transition from Tekla Account to Trimble Identity is done during weekend 10.-11.12.2016 (from 7:00 10.12. to 24:00 11.12.2016 GMT+2). During the transition, Tekla Online services (Tekla User Assistance, Tekla Discussion Forum, Tekla Downloads, Tekla Warehouse, Tekla Model Sharing and Tekla Campus) are be offline or difficult to reach.
What happens to my Tekla Account in transition?
If you already have a Trimble Identity with the exact same email address as your Tekla Account, nothing happens. Next time you sign in to Tekla Online services or Tekla Structures, use your Trimble Identity username and password. Note that the password can now be different from what you had in Tekla Account. You can change it with Forgot Password functionality on the sign in page.
If you do not have a Trimble Identity, you receive an email explaining that your Tekla Account is now Trimble Identity. In the email, there is a link to page for setting the password of the new identity. After setting the password, you can sign in to Tekla Online services with your Trimble Identity.
If you have a Trimble Identity, but the email address is not the same as in your Tekla Account, automatic migration creates for you a new Trimble Identity with the email address used in your Tekla Account. Use your new Trimble Identity to sign in to Tekla Online services. The two Trimble Identity accounts cannot be merged. If you want to continue using your old Trimble Identity, note that from the Tekla Online services point of view, this Trimble Identity is now a new user.
What happens to Tekla Online services such as Tekla Online Admin Tool when Trimble Identity is in use?
Only the sign in changes, services stay the same, including Tekla Online Admin Tool.
I have a Trimble Identity but with a different email address than Tekla Account. A new Trimble Identity got created for me in the transition. Can I use my old Trimble Identity to sign in to Tekla Online services?
It is not possible to merge existing Trimble Identities. You can use your old Trimble Identity to sign in to Tekla Online services, but please note that you are considered as brand new user. As a new user, you do not have organization memberships or licenses you may have had earlier.
How do I create a Trimble Identity?
To create a Trimble Identity, go to Tekla Online services and click Log in. From the Trimble Identity login page, click on Create new Trimble ID. Enter your information. You will get an email asking you to set your password. Click the link in the email to finish creating your Trimble Identity.
Who do I contact if I am having problems?
Please check the FAQs out as your question might already be answered. If you are still having problems then you contact the same team you always have, i.e. your local Trimble Solutions Support team.
I have created a Trimble Identity but cannot log in, why?
When you create a Trimble Identity, you receive an email to set the password of the Identity to the e-mail address you registered. Click the link the email to set the password. After that, you can use the Trimble Identity.
If you lost the email, use Forgot password functionality on the sign in page to reset the password.
I have a Trimble Identity password but I cannot access Tekla Online services, why?
If you have changed your email address, you need to verify it before you can access the services. Navigate to your Tekla Online profile page to send the verification link to the new email address.
Please read the corresponding Tekla User Assistance FAQ answer.
I do not receive any emails from Trimble Identity, neither do my colleagues. What is wrong?
It is likely your company’s email firewall is stopping emails from arriving. Please contact your IT department and ask them to allow emails from *@trimble.com and *@trimblepaas.com and *@mail.trimblepaas.com.
I received an email asking me to join an organization. What is this?
This means that your company’s Tekla administrator has added you to your company’s Organization in Tekla Online services. Usually this is the company you work for. Click the link to join the organization. If your organization has a maintenance contract with Trimble, you get access to all Tekla online content.
I received an email asking me to join a group. What is this?
This means that an administrator has added you to a user group. By belonging to a user group, you get access to features and services. Click the link to join the group.
I received an email asking me join as external user to organization. What is this?
This means that the administrator of the company has added you as an external user in order to be able to share licenses and accesses to you. Click the link to join the organization as an external user.
I deleted the email asking me to join an organization. What do I do now?
Click the symbol at the upper right corner of any Tekla Online service. Then click My profile to view your information. You can see the request in the profile under Invitations.
Can I belong to more than one organization?
No, you can only belong to one organization at a time. This is the organization whose name is displayed as Company on your profile.
How do I change my profile information?
Click the symbol at the upper right corner of any Tekla Online service. Then click My profile to view and edit your information.
Can I change my email address?
You can change your email address. However, we recommend that you use your company email address.
What does the Preferred language option do?
Preferred language option is used to set the language of Tekla Online services where this functionality is available. If you do not set a language, or select one that is not supported in a particular service, English is used.
Tekla account administration
Who administers the user accounts?
Your company’s Tekla administrator administers your organization's user accounts and accesses in Tekla Online services.
I am an administrator. How do I access the Tekla Online Admin Tool?
On your profile page, click the Access Admin tool button. Contact your local Tekla support if you need assistance.
I am an administrator. How do I invite users to my organization?
For more information on Tekla account administrator's responsibilities, see Managing Tekla accounts.