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I forgot my password, what can I do?
You can reset your password here.

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FAQ
I have created a new account, but I can't login to the Online Service, why?
Make sure that you verify your e-mail address before you try to use a new account. Check your e-mail (including your spam folder) for a verification email, which contains the link that activates your account.

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FAQ
I did not receive a verification e-mail, why?
If you created a new account at account.tekla.com, but did not receive the verification e-mail:

  1. Check your spam folder in case the verification e-mail is there.
  2. Go to ac...
FAQ
I logged in, but I am still not allowed to view all content, why?
Anyone can view most Tekla Structures instructions and videos in the User Assistance service, but some of the content is provided as part of your organization's maintenance contract. If your organization has a valid maintenance agreement, you...
FAQ
I cannot view content for all products that we have maintenance for, why?
You can only be part of one Tekla Account Organization. If your company has two Organizations,e.g. because the software was purchased by separate offices and your maintenance contracts are split between between these offices, then you will on...
FAQ