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FAQs

What is Tekla Account?

How do I create a Tekla Account?

What is a Tekla Account Organization?

Do I need an account to access product release downloads and product updates?

Invitations

I received an e-mail asking me to join an organization. What is this?

I deleted the e-mail asking me to join an organization. What do I do now?

I have created an account but cannot log in, why?

Profile information

Can I change my e-mail address?

How do I change my profile information?

Can I belong to more than one organization?

Who is my Tekla Account Organization administrator?

Tekla Account administration

Who administers the user accounts?

I am an administrator. How do I access the Tekla Account Admin Tool?

I am an administrator. How do I invite users to my organization?

Troubleshooting

I forgot my password, what can I do?

I have created a new account, but I can't login to the Online Service, why?

I did not receive a verification e-mail, why?

I logged in, but I am still not allowed to view all content, why?

I cannot view content for all products that we have maintenance for, why?